FAQ

Answers to important questions about   Nokia products

  • How do I get support for Nokia monitors?

Support for Nokia monitors is handled by ViewSonic. They can be reached toll-free at 1-800-688-6688 or at their web site, www.viewsonic.com.


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  • My PC firewall application gives me a warning during the PC update using Nokia Software Updater. Is this normal?

Firewall applications vary, but if prompted you should allow the following processes:
• nsl_host_process.exe
• nsu_ui_client.exe


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  • How do I use Web browser security certificate on my Nokia phone?
Important: Even if the use of certificates makes the risks involved in remote connections and software installation considerably smaller, they must be used correctly in order to benefit from increased security. The existence of a certificate does not offer any protection by itself; the certificate manager must contain correct, authentic, or trusted certificates for increased security to be available. Certificates have a restricted lifetime. If Expired certificate or Certificate not valid yet is shown even if the certificate should be valid, check that the current date and time in your device are correct. Before changing any certificate settings, you must make sure that you really trust the owner of the certificate and that the certificate really belongs to the listed owner.

There are three kinds of certificates: server certificates, authority certificates, and user certificates. You may receive these certificates from your service provider. Authority certificates and user certificates may also be saved in the security module by the service provider.

To view the list of the authority or user certificates downloaded into your phone, select Menu > Settings > Security > Authority certificates or User certificates.

An icon is displayed during a connection, if the data transmission between the phone and the content server is encrypted.

The security icon does not indicate that the data transmission between the gateway and the content server (or place where the requested resource is stored) is secure. The service provider secures the data transmission between the gateway and the content server.

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  • When I connect my Nokia device to my PC, Windows begins the installation of Nokia Windows P

To try and solve this problem, do the following:

1) On your PC, select Start > Run... A window titled "Run" opens.
2) Type the following file path in the "Open" text field:

C:\Program Files\PC Connectivity Solution\DPInst.exe

Click OK, and wait for Windows to complete the installation of Nokia Windows Portable Device Driver. The installation may take several minutes.
3) Restart your PC, and try to connect your device to the PC again.

If your device cannot be connected to the PC after the installation of the driver, reinstall Nokia PC Suite.

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If the connection still cannot be created, do the following:

1) Click Start > Settings > Control Panel > System > Hardware tab > Device Manager.
2) If a driver has not been installed successfully, the list of devices in the Device Manager window may contain question marks or exclamation marks. If a driver has been marked with a question mark or an exclamation mark, it needs to uninstalled: select it and click Action > Uninstall.
3) Go to Start > Settings > Control Panel > Add or Remove Programs. Uninstall Nokia PC Suite, PC Connectivity Solution, and Nokia Connectivity Cable Driver.
4) Restart your PC.
5) Reinstall Nokia PC Suite at www.nokia.com/pcsuite.

 

Alternative keywords: connect(ion), driver, Nokia Windows Portable Device Driver, loop, cable, Bluetooth, infrared


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  • How do I use general packet radio service (GPRS) to send and receive data on my Nokia phone?

General packet radio service (GPRS) is a network service that allows mobile phones to send and receive data over an Internet protocol (IP)-based network.

To define how to use the service, select Menu > Settings > Connectivity > Packet data > Packet data connection and from the following options:

  • When needed - to set the packet data connection to established when an application needs it. The connection will be closed when the application is terminated.
  • Always online - to set the phone to automatically connect to a packet data network when you switch the phone on

Modem settings

You can connect the phone using Bluetooth wireless technology or USB data cable connection to a compatible PC and use the phone as a modem to enable GPRS connectivity from the PC.

To define the settings for connections from your PC, select Menu > Settings > Connectivity > Packet data > Packet data settings > Active access point, and activate the access point you want to use. Select Edit active access point > Packet data access point, enter a name to change the access point settings, and select OK.

Select Packet data access point, enter the access point name (APN) to establish a connection to an network, and select OK.


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  • How do I transfer S60 applications onto my Nokia device with Nokia Multimedia Transfer?

You can download S60 applications for your Nokia device using your Mac, then transfer then to your Nokia device with Nokia Multimedia Transfer. The installation files for S60 applications are downloaded as an SIS file format. S60 SIS installation files can be transferred in the same manner as other files with Nokia Multimedia Transfer’s device browser.

 


File Transfer with Device Browser

 

1. Connect your Nokia device to your Macintosh (Mac).

2. Open Nokia Multimedia Transfer.

3. Click on the Nokia Multimedia Transfer icon in the menu bar and go to Tools and Settings > Open Nokia Device Browser....

4. On the left hand side of the device browser window, find your Nokia device. Click on the arrow next to your Nokia device to open the memory folders. Files may be stored in the phone memory or on a memory card. Click on the arrows to reveal folders inside your phone memory or on the memory card.

5. Select a folder you wish to transfer files to or from.

6. You can transfer files between your Nokia device and Mac by dragging them to and from the folders in the device browser. The progress of the transfer will be shown at the bottom of the device browser window.


Alternatively, you may export files from your Nokia device to your Mac by going to File > Export. In the dialog that appears, browse to the desired file you would like to transfer from your Nokia device. Check the box next to the file(s) and click OK. Choose the location where you wish the files to be exported to, and click Export

7. To remove files from your Nokia device, select the file(s) and go to File > Remove from Device. A dialog will ask you to confirm the deletion. Click on Delete Items to remove the file(s).

 

Once you have transferred the application to your Nokia device, you will need to install it. Open the SIS installation file using your Nokia device’s File Manager. Please refer to your Nokia device’s user guide for more details concerning application installation.


* Mac is a trademark of Apple Inc., registered in the U.S. and other countries. iPhoto and iTunes are trademarks of Apple Inc.


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  • Why the Nokia phone just record videos with .3GP extension?

All video recording files are called .3gp but depending on the resolution of the recording different codecs are used for the recording.
If one uses the QCIF (Quarter Common Intermediate Format) resolution (176x144) or lower the h263 codec will be used. For QVGA (Quarter Video Graphics Array) (320x240) and higher the MPEG-4 (MP4) codec will be used.


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  • I use Personal Folders files (.pst files) to store my Microsoft Outlook data. I try to synchronise my Outlook information to my Nokia phone using Nokia PC Suite, but the synchronisation does not work. I receive an error message.

You can run the Microsoft-provided Inbox Repair Tool for correcting most problems with damaged Personal Folders files. Please see more information at: http://support.microsoft.com/default.aspx?scid=kb;en-us;287497.


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  • How can I remove photos from my Nokia device using Nokia Multimedia Transfer?

In the Nokia Multimedia Transfer menu, choose Device Settings for the device and in that window, click Remove Transferred Files from Device....This will remove any photos transferred from your Mac to your Nokia device. To remove the original photos captured by your Nokia device, use the Nokia Device Browser.

*Macintosh (Mac) is a trademark of Apple Inc., registered in the U.S. and other countries. iPhoto and iTunes are trademarks of Apple Inc.


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  • I have installed a Bluetooth device driver on my PC, but I cannot see the Bluetooth device i

If your Bluetooth device is not selectable in the Manage Connections view, it is not visible in the System info either. To check Nokia PC Suite's detected Bluetooth drivers, open Nokia PC Suite and go to Help > About Nokia PC Suite > System info...

Follow the recommended installation order:
1) Install the Bluetooth driver
2) Install Nokia PC Suite

If the Bluetooth driver has been installed after Nokia PC Suite installation, try to uninstall Nokia PC Suite and Nokia PC Connectivity Solution (included in Nokia PC Suite 6.8 or newer). Then reinstall Nokia PC Suite.

 

Alternative keywords: BT, Widcomm, wireless, connection manager, Bluetooth stack


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